In this article, we will review how to upgrade the PPM Express license from a trial plan to a paid subscription and how to change your plan to a different one.
Upgrading from a trial to a paid plan
When the first user signs up to PPM Express and creates the tenant for the organization, a trial license will be applied automatically according to the selected plan. It will be valid for 30 days and will include unlimited users and team members (by default, when a trial is registered).
After 30 days of a trial period on the Once plans, the PPM Express Administrator can only access the Billing settings page if the plan was not selected and paid. For the Enterprise plans, there is a grace period of 7 days for users to continue using PPM Express functionality.
To purchase a plan when the trial period is over, please perform the following:
1. Open the PPM Express Billing page.
2. If you want to purchase the Once plan, click the Buy Now button.
3. Your Order page will be opened, where you can review the details for your order and the price.
Click the Proceed to Checkout button to pay for your order.
4. Provide your payment details.
- Account
- Billing and Shipping information
- Payment details
Click the Pay and Subscribe button to pay for your order.
5. Click Close to close the Billing Operations window.
The plan will be applied at once, and you can review the details in the Manage Billing Details section on the Billing page.
For detailed information about the Billing Settings page and the payment procedure, please refer to this article.
If you want to select one of the Enterprise plans, or if you don't want to pay with your debit/credit card and would like to receive and pay with the payment order, please click the Contact Us button under the selected plan.
Changing a subscription plan
If you have purchased a plan and would like to change it to a different one, please get in touch with our Customer Success Team at customersuccess@ppm.express.